BELOCK — PRIVACY POLICY
Last Updated: [12/09/2026]
BELOCK (“BELOCK”, “we”, “us”, or “our”) operates a local delivery and logistics platform that connects customers, merchants, and delivery partners.
Our platform helps local businesses arrange delivery of products to their customers through BELOCK delivery partners.
1. OUR ROLE
BELOCK is a delivery and logistics service provider.
For products supplied by participating third-party merchants, BELOCK acts as a delivery partner and is not the seller of those products.
The products belong to and are sold by the respective merchant, restaurant, pharmacy, shop, or other business.
BELOCK’s role may include:
- Receiving delivery requests
- Assigning a delivery partner
- Collecting products from the merchant
- Transporting products
- Delivering products to customers
- Providing delivery-related support
- Providing delivery status and communication
The respective merchant is responsible for the product, including its price, quality, quantity, packaging, expiry, authenticity, legality, and other product-specific requirements.
2. INFORMATION WE COLLECT
To provide our delivery services, we may collect the following information.
Customer Information
- Name
- Mobile number
- Delivery address
- Pickup and delivery location
- Delivery instructions
- Order and delivery details
- Payment-related information where applicable
- Communications with BELOCK
Merchant Information
- Business/shop name
- Contact person’s name
- Mobile number
- Business address
- Pickup location
- Delivery requests
- Settlement or payment information where required
Delivery Partner Information
- Name
- Mobile number
- Address
- Vehicle information where applicable
- Identification/KYC information where legally required
- Bank/payment information where required
- Delivery activity
- Location information required for delivery operations
3. LOCATION INFORMATION
Because BELOCK provides delivery services, location information may be required to:
- Identify pickup locations
- Identify delivery locations
- Assign nearby delivery partners
- Provide navigation assistance
- Calculate delivery charges based on distance
- Track delivery status
- Resolve delivery-related issues
Location information is used for legitimate operational purposes connected with our services.
4. HOW WE USE YOUR INFORMATION
We may use collected information to:
- Process delivery requests
- Connect merchants with delivery partners
- Connect customers with delivery partners
- Assign and manage deliveries
- Calculate delivery charges
- Communicate about deliveries
- Provide customer support
- Verify accounts
- Prevent fraud and misuse
- Maintain platform security
- Improve our services
- Maintain business and transaction records
- Comply with applicable laws and legal requirements
5. INFORMATION SHARING
We may share relevant information with parties where necessary to complete a delivery.
For example, a delivery partner may receive a customer’s:
- Name
- Delivery location
- Contact information where necessary
- Delivery instructions
A delivery partner may also receive a merchant’s:
- Shop/business name
- Pickup location
- Contact information
- Delivery/order information required to complete the pickup
We may also share relevant information between customers and merchants when necessary to complete or resolve a delivery.
BELOCK does not sell personal information to third parties for their independent marketing purposes.
6. BELOCK DOES NOT SELL THIRD-PARTY PRODUCTS
For products supplied by participating third-party merchants:
BELOCK acts as a delivery partner and is not the seller of those products.
The respective merchant is responsible for:
- Product quality
- Product quantity
- Product price
- Product ingredients
- Product authenticity
- Product expiry
- Product packaging
- Product legality
- Product warranty, where applicable
BELOCK may assist with delivery-related complaints or communication where appropriate.
7. PAYMENTS
Depending on the service arrangement, payments may be processed through third-party payment providers or other authorized payment methods.
BELOCK may receive limited payment-related information necessary to confirm or manage a transaction.
We do not intend to store sensitive payment information such as complete card numbers or banking credentials unless specifically required and legally permitted.
Third-party payment providers may have their own privacy policies and terms.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website or application may use cookies and similar technologies to:
- Maintain user sessions
- Remember preferences
- Improve website performance
- Improve security
- Analyze website usage
- Improve our services
You may be able to control cookies through your browser or device settings.
9. DATA SECURITY
We take reasonable measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Alteration
- Loss
- Misuse
However, no internet-based system can be guaranteed to be completely secure.
10. DATA RETENTION
We may retain information for as long as reasonably necessary to:
- Provide our services
- Maintain business records
- Resolve disputes
- Prevent fraud
- Meet accounting and financial requirements
- Comply with applicable laws
- Protect our legal rights
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. THIRD-PARTY SERVICES
BELOCK may use third-party service providers for:
- Payment processing
- Maps and navigation
- Hosting
- Analytics
- Communications
- Notifications
- Customer support
- Technology infrastructure
These third-party providers may process information according to their own terms and privacy policies.
12. CHILDREN’S PRIVACY
Our services are not intentionally directed toward children who are not legally permitted to use such services.
We do not knowingly collect personal information from children in violation of applicable law.
13. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related complaint
For privacy-related requests, please contact us using the details provided below.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time due to:
- Changes in our services
- Changes in technology
- Changes in applicable laws
- Changes in our privacy practices
Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.
15. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.
BELOCK
Email: [YOUR EMAIL]
Phone: [YOUR PHONE NUMBER]
Address: [YOUR BUSINESS ADDRESS]
BELOCK — DELIVERY PARTNER DISCLAIMER
BELOCK — Lock It. We Deliver It.
BELOCK provides local delivery and logistics services.
For products supplied by participating third-party merchants, BELOCK is a delivery partner and is not the seller of those products.
Products are supplied and sold by independent merchants, restaurants, pharmacies, shops, and other participating businesses.
The respective merchant is responsible for the product, including its quality, price, quantity, packaging, expiry, authenticity, legality, and other applicable product requirements.
BELOCK’s responsibility is primarily limited to the delivery service arranged through our platform.
By using BELOCK’s delivery service, customers acknowledge that the product is supplied by the respective merchant and that BELOCK provides the delivery service between the merchant and customer.
BELOCK — Lock It. We Deliver It.