Last Updated: [12/09/2026]

Welcome to BELOCK.

BELOCK — “Lock It. We Deliver It.”

These Terms & Conditions (“Terms”) govern the use of the BELOCK website, application, delivery services, and related services.

By using BELOCK, you agree to these Terms.

1. ABOUT BELOCK

BELOCK is a local delivery and logistics service.

BELOCK connects customers, merchants, and delivery partners to facilitate the transportation of products from a merchant’s location to a customer’s delivery address.

BELOCK’s primary role is to provide delivery and logistics services.

For products supplied by third-party merchants, BELOCK is not the seller, manufacturer, owner, or supplier of those products.

The respective merchant remains responsible for the sale and supply of the product.

2. MERCHANT IS THE SELLER

When a customer orders a product from a participating third-party merchant:

• The merchant is the seller of the product.
• The merchant owns or controls the product before delivery.
• The merchant determines the product price.
• The merchant is responsible for the product.
• The merchant prepares and packages the product.
• The merchant issues the applicable bill/invoice/cash memo.
• BELOCK provides the delivery service.

BELOCK does not purchase the product from the merchant for resale to the customer.

BELOCK does not add the product to its own inventory merely because it is transporting the product.

The customer should refer to the merchant’s bill/invoice for the product purchase.

3. BILLING AND INVOICE

For third-party merchant orders, the product bill/invoice/cash memo should be issued by the respective seller/merchant, as applicable.

The merchant is responsible for:

• Product price
• Applicable taxes
• Product description
• Quantity
• Applicable discounts
• Applicable product charges
• Applicable invoice/billing requirements

BELOCK may separately issue or communicate a delivery/service charge receipt or transaction record for the delivery service, where applicable.

The BELOCK delivery charge is separate from the price of the product.

Example:

Product price:
Merchant → Customer

Product invoice:
Merchant → Customer

Delivery charge:
Customer → BELOCK

Delivery service:
BELOCK → Customer

4. BELOCK DOES NOT STOCK THIRD-PARTY PRODUCTS

For third-party merchant orders, BELOCK does not normally purchase, own, or maintain stock of the merchant’s products.

The product remains with the merchant until it is handed over for delivery.

BELOCK’s delivery partner collects the product from the merchant and transports it to the customer.

BELOCK does not become the owner of the product merely because it transports or temporarily possesses the product for delivery.

5. DELIVERY PARTNER ROLE

A BELOCK delivery partner acts as a delivery representative for the delivery service.

The delivery partner may:

• Travel to the merchant
• Collect the prepared order
• Verify basic delivery information
• Transport the order
• Contact the customer when necessary
• Deliver the order
• Obtain delivery confirmation where applicable

The delivery partner is not authorized to independently change the product, price, prescription, quantity, or other commercial terms of the merchant’s sale.

6. PRODUCT RESPONSIBILITY

For third-party merchant products, the merchant remains responsible for the product.

This includes, where applicable:

• Product quality
• Product quantity
• Product authenticity
• Product expiry
• Product packaging
• Product safety
• Product description
• Product price
• Product availability
• Product legality
• Applicable licences
• Applicable taxes
• Product-specific warranties
• Product-specific returns
• Product-specific refunds

BELOCK’s responsibility is primarily related to the delivery service.

This does not exclude any responsibility or liability that BELOCK may have under applicable law for its own acts or omissions.

7. MEDICINE AND PHARMACY DELIVERY

BELOCK may provide delivery/logistics services for medicines and pharmacy products supplied by participating licensed pharmacies or other legally authorized sellers.

BELOCK is not the seller of the medicine when the medicine is supplied and sold by the participating pharmacy.

The pharmacy/seller remains responsible for the lawful sale, dispensing, prescription requirements, billing, packaging, and regulatory requirements applicable to the medicine.

BELOCK’s role is limited to collecting and delivering the medicine to the customer, to the extent permitted by applicable law.

BELOCK and its delivery partners do not:

• Prescribe medicines
• Diagnose medical conditions
• Recommend medicines as medical professionals
• Substitute medicines
• Change prescriptions
• Decide which medicine should be dispensed
• Independently sell medicines when acting only as a delivery partner

The medicine must be supplied by the legally authorized seller in accordance with applicable laws and regulations.

Where a prescription is legally required, the relevant licensed seller is responsible for obtaining and verifying the prescription as required by law.

Customers may be required to provide or verify prescription information before the merchant can dispense certain medicines.

Applicable pharmacy and drug laws may impose specific requirements on the licensed seller. BELOCK will operate its delivery service subject to applicable legal requirements.

8. MEDICINE BILLING

For medicine orders supplied by a third-party pharmacy:

The pharmacy/seller is responsible for issuing the applicable bill, invoice, or cash memo.

The bill should identify the relevant seller as required by applicable law.

BELOCK’s delivery charge, if any, is separate from the medicine/product price.

BELOCK does not represent the delivery charge as the price of the medicine.

Example:

Medicine:
Pharmacy → Customer

Medicine bill:
Pharmacy → Customer

Delivery:
BELOCK → Customer

Delivery charge:
Customer → BELOCK

9. RESTAURANT AND FOOD ORDERS

For food orders supplied by restaurants or food merchants:

The restaurant/food merchant is the seller.

The restaurant/food merchant is responsible for:

• Food preparation
• Food quality
• Ingredients
• Allergens
• Quantity
• Packaging
• Food safety requirements
• Food pricing
• Applicable taxes and billing

BELOCK provides the delivery service.

BELOCK does not prepare or manufacture food supplied by third-party restaurants unless BELOCK is expressly identified as the seller.

10. GROCERY AND OTHER PRODUCTS

For grocery, retail, household, or other products supplied by third-party merchants:

The merchant remains responsible for the product and sale.

BELOCK provides the delivery service.

The merchant is responsible for the applicable bill/invoice/cash memo and product-related legal requirements.

11. DELIVERY CHARGES

BELOCK may charge a delivery fee based on factors including:

• Distance
• Pickup location
• Delivery location
• Delivery type
• Operational conditions
• Applicable service charges

The delivery charge is a fee for BELOCK’s delivery/logistics service.

The delivery charge is separate from the product price charged by the merchant.

12. DELIVERY TIME

BELOCK aims to provide local deliveries within the estimated delivery time shown or communicated to the customer.

Typical delivery times may vary depending on location, distance, traffic, weather, merchant preparation time, rider availability, customer availability, and other circumstances.

Any displayed delivery time is an estimate unless BELOCK expressly guarantees a particular delivery time.

BELOCK is not responsible for delays caused by circumstances outside its reasonable control.

13. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing:

• Correct name
• Correct mobile number
• Correct delivery address
• Accurate location information
• Correct order information
• Required delivery instructions
• Required prescription information where applicable

Customers should remain available to receive the delivery.

Incorrect or incomplete information may result in delivery failure or additional charges where applicable.

14. MERCHANT RESPONSIBILITIES

Participating merchants must:

• Provide accurate product information
• Provide accurate prices
• Maintain required licences
• Comply with applicable laws
• Prepare the correct order
• Package products appropriately
• Provide applicable invoices/bills
• Provide legally required prescriptions/records where applicable
• Hand over the correct product to the delivery partner
• Inform BELOCK of relevant delivery requirements
• Not provide prohibited or unlawful products through BELOCK

15. PROHIBITED PRODUCTS

BELOCK may refuse to transport products that are prohibited by law or by BELOCK’s internal policies.

This may include products that:

• Are illegal
• Require authorization that has not been provided
• Cannot legally be transported by the applicable delivery service
• Create unreasonable safety risks
• Are improperly packaged
• Are not permitted under applicable regulations

BELOCK may cancel or refuse a delivery where necessary for safety, legal, regulatory, or operational reasons.

16. DELIVERY ACCEPTANCE

A delivery may be confirmed through methods including:

• OTP
• Customer confirmation
• Signature
• Photograph where applicable
• Digital confirmation
• Delivery partner confirmation
• Other reasonable delivery records

Customers should inspect the package at the time of delivery where reasonably possible.

17. WRONG OR DAMAGED PRODUCT

If the customer receives a wrong, missing, damaged, expired, or otherwise problematic product, the customer should report the issue as soon as possible.

For third-party merchant products, the merchant is generally responsible for product-related issues.

BELOCK may investigate delivery-related issues and assist in communication between the customer and merchant.

18. LOSS OR DAMAGE DURING DELIVERY

If a product is handed to a BELOCK delivery partner in proper condition and is subsequently lost or damaged during transportation, BELOCK may investigate the incident.

Where the investigation establishes responsibility on the part of BELOCK or its delivery partner, BELOCK may take appropriate corrective action subject to applicable law and the circumstances of the case.

19. CANCELLATION

Customers may request cancellation of a delivery before the delivery process has substantially commenced.

Cancellation may become subject to applicable charges after:

• Rider assignment
• Rider travel to pickup
• Merchant preparation
• Product pickup
• Delivery commencement

Cancellation rules may vary depending on the stage of the delivery.

20. REFUNDS

For third-party products:

Product refunds, returns, replacements, and product-related claims are generally handled by the respective merchant, subject to applicable law.

BELOCK may assist with communication or investigation where appropriate.

BELOCK may separately refund or adjust its delivery charge where the delivery service was not provided due to a BELOCK-related issue or where otherwise required by applicable law.

Please refer to the BELOCK Refund, Cancellation & Delivery Dispute Policy for additional details.

21. PAYMENT

Product payments and delivery payments may be processed separately depending on the order arrangement.

Where applicable:

Product payment:
Customer → Merchant

Delivery charge:
Customer → BELOCK

BELOCK may use third-party payment providers for processing payments.

Third-party payment providers may have their own terms and privacy policies.

22. PLATFORM INFORMATION

Product information displayed through BELOCK may be provided by merchants.

Merchants are responsible for ensuring that information supplied to BELOCK is accurate and lawful.

BELOCK may rely on information provided by merchants but may take reasonable steps to address inaccurate or prohibited information when identified.

23. NO MEDICAL ADVICE

BELOCK is not a medical service provider.

BELOCK does not provide medical diagnosis, medical advice, treatment recommendations, or prescription services.

Customers should consult an appropriately qualified healthcare professional for medical advice.

24. ACCOUNT AND PLATFORM USE

Customers and merchants must provide accurate information when registering or using BELOCK.

Users must not:

• Create fraudulent accounts
• Provide false information
• Misuse the platform
• Attempt unauthorized access
• Interfere with platform operations
• Use BELOCK for unlawful purposes
• Submit fraudulent delivery or refund requests
• Abuse delivery partners or merchants
• Use the platform to transport prohibited products

25. DELIVERY RECORDS

BELOCK may maintain records relating to deliveries, including:

• Order information
• Pickup information
• Delivery information
• Time and date
• Delivery partner information
• Customer confirmation
• Merchant confirmation
• OTP information where used
• Location information
• Communication records where legally permitted
• Photographs where applicable
• Payment records

These records may be used for customer support, dispute resolution, fraud prevention, accounting, legal compliance, and operational purposes.

26. PRIVACY

BELOCK collects and processes personal information in accordance with its Privacy Policy.

By using BELOCK, users acknowledge that information may be processed as necessary to provide delivery services.

Please refer to the BELOCK Privacy Policy for further information.

27. THIRD-PARTY MERCHANT INFORMATION

Where BELOCK operates as a marketplace or facilitates access to third-party sellers, applicable seller information, contact details, return/refund information, and other required information may be displayed or made available as required by applicable law.

Merchants are responsible for providing BELOCK with accurate and lawful information.

BELOCK may take reasonable measures to address merchant violations or inaccurate information.

28. LIMITATION OF BELOCK’S ROLE

For third-party merchant orders, BELOCK’s role is primarily the provision of delivery and logistics services.

BELOCK does not become the seller of a product merely by:

• Displaying delivery information
• Receiving a delivery request
• Assigning a delivery partner
• Collecting a product for delivery
• Transporting a product
• Delivering a product
• Providing delivery tracking
• Collecting a delivery charge

However, this provision does not exclude any responsibility that BELOCK has under applicable law or for its own acts, omissions, negligence, or contractual obligations.

29. BELOCK-OWNED OR OPERATED STORES

If BELOCK or an affiliated entity directly sells a product, that transaction may be subject to separate seller terms.

The applicable seller should be identified on the relevant product page, invoice, bill, order confirmation, or other transaction documentation where required.

The “third-party merchant delivery partner” provisions of these Terms do not apply to a transaction where BELOCK or an affiliated entity is the actual seller.

30. INTELLECTUAL PROPERTY

The BELOCK name, logo, branding, website design, software, graphics, text, and other original materials may be protected by applicable intellectual property laws.

Users may not copy, reproduce, modify, distribute, or commercially use BELOCK’s intellectual property without authorization.

31. SERVICE AVAILABILITY

BELOCK may modify, suspend, or discontinue any part of its services where reasonably necessary.

Services may be unavailable due to:

• Technical problems
• Maintenance
• Weather
• Traffic
• Safety concerns
• Regulatory restrictions
• Rider availability
• Merchant availability
• Other operational circumstances

32. FORCE MAJEURE

BELOCK shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Floods
• Severe weather
• Traffic restrictions
• Government restrictions
• Strikes
• Civil disturbances
• Internet or telecommunications failures
• Major technical failures
• Public emergencies
• Other circumstances beyond reasonable control

Nothing in this clause limits any rights or remedies that cannot legally be excluded.

33. USER COMPLAINTS

Customers may contact BELOCK regarding:

• Delivery delays
• Delivery failures
• Missing deliveries
• Rider conduct
• Delivery charges
• Delivery-related disputes
• Other BELOCK service issues

For product-specific issues, BELOCK may direct the customer to the relevant merchant.

34. GRIEVANCE REDRESSAL

For complaints or grievances, contact:

BELOCK

Email: [YOUR EMAIL]

Phone/WhatsApp: [YOUR PHONE NUMBER]

Grievance Officer: [NAME]

Grievance Email: [GRIEVANCE EMAIL]

Business Address: [FULL ADDRESS]

BELOCK will process complaints in accordance with applicable law and its internal grievance procedure.

35. CHANGES TO THESE TERMS

BELOCK may update these Terms from time to time.

The updated Terms will be published on the BELOCK website with a revised “Last Updated” date.

Continued use of BELOCK after the updated Terms become effective may constitute acceptance to the extent permitted by applicable law.

36. GOVERNING LAW

These Terms shall be interpreted in accordance with applicable laws of India.

Nothing in these Terms prevents a consumer from exercising any mandatory legal right or remedy available under applicable law.

37. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

38. ENTIRE AGREEMENT

These Terms, together with the applicable Privacy Policy, Refund & Cancellation Policy, Merchant Terms, Delivery Partner Agreement, and other applicable policies, constitute the terms governing the use of BELOCK services, subject to applicable law.

39. CONTACT

BELOCK

Email: [officialproera@gmail.com]

Phone/WhatsApp: [+91 9749589816]

Address: [kaliachak , malda]

BELOCK

Lock It. We Deliver It.